Who are you?
We are Bagzly — creating versatile bags designed for modern life. With a focus on timeless design, practical details, and lasting quality, we make pieces that fit every style, every journey, and every story.
What are the shipping and delivery times?
We ship directly from multiple warehouses as soon as the order is processed. If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Delivery times to the US or Germany usually take 8-12 business days.
What happens if the estimated delivery time passed and I still did not receive my order?
Please contact us with your order number ASAP so that we can check and boost the delivery process. You can email us at alissonboutiquestore@gmail.com or by using the Contact Us page.
What do I do if my product arrived damaged?
If you receive damaged merchandise, please take a picture and email us the picture at alissonboutiquestore@gmail.com right away. We will only replace damaged goods within 48 hours of receiving your order.
Can I return my product for a refund?
Sure! We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at alissonboutiquestore@gmail.com, or using our Contact Us page.
Your refund will be automatically processed as soon as the order returns to our warehouse.